Refund policy
Return & Refund Policy
UK Cancellation Rights
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable exceptions.
To exercise your right to cancel, please contact us at Support@MotorSupply.co.uk within the 14-day cancellation period and clearly tell us that you wish to cancel your order.
Once you have notified us of your cancellation, you must return the goods within 14 days.
Please do not send any products back without contacting us first. We will provide you with the appropriate return instructions and return destination.
Condition of Returned Goods
You may inspect the goods as you would reasonably be able to in a shop. You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Return Shipping Costs
Where you cancel because you have changed your mind, you are responsible for the direct cost of returning the goods, unless we tell you otherwise or applicable law requires us to cover the cost.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your product is faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible at Support@MotorSupply.co.uk.
Please provide your order details and, where appropriate, photographs or other evidence of the issue so we can investigate and provide an appropriate solution.
Your statutory consumer rights in relation to faulty, damaged or incorrectly described goods are not affected by this policy.
Exceptions
Certain goods may be excluded from the statutory right to cancel where permitted by law, including certain personalised goods, perishable goods and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Please contact us if you are unsure whether an exception applies to your order.
Refunds
When you validly cancel an eligible order, we will refund the payments due to you in accordance with applicable consumer law, including the cost of our least expensive standard delivery option where required.
We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, where permitted by law.
Refunds will be made using your original payment method unless otherwise agreed and will be processed within the time required by applicable law.
Contact
For cancellations, returns, damaged products or refund enquiries, please contact: