FAQ

Frequently Asked Questions

How long does delivery take?
Delivery times can vary depending on the product and destination. Estimated delivery information is provided during the ordering process where available. Once your order has been dispatched, you’ll receive the relevant shipping information by email.

How can I contact MotorSupply?
You can contact us through our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Can I cancel or change my order?
If you need to cancel or change an order, contact us as soon as possible. We’ll do our best to help, but once an order has entered processing or been dispatched, we may not be able to make changes.

What is your returns policy?
Returns are handled in accordance with our Returns & Refunds Policy. Please check that page for eligibility, timeframes and instructions before returning an item.

What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order details and clear photographs of the item and packaging. We’ll review the issue and provide the appropriate next steps.

Are your products compatible with every vehicle?
Compatibility varies between products. Please check the product description, specifications and any size or compatibility information before ordering. If you’re unsure, contact us before purchasing.

What payment methods do you accept?
Available payment methods are displayed securely during checkout. The exact options available may depend on your device and location.